Terms of use

ARTICLE 3 - ORDERS

It is the customer's responsibility to select the Products he/she wishes to order on the www.delta-board.com website, according to the following procedures:

The customer chooses a product and places it in his/her shopping basket, which he/she may delete or modify before confirming his/her order and accepting the present terms and conditions of sale. He will then enter his contact details or log in to his account and choose the delivery method. Once the information has been validated, the order will be considered definitive and will require payment by the customer in accordance with the terms and conditions set out.

Product offers are valid as long as they are visible on the site, within the limit of available stocks.

The sale will only be considered valid once the price has been paid in full. It is the Customer's responsibility to check the accuracy of the order and to immediately report any error.

Any order placed on the www.delta-board.com site constitutes the formation of a contract concluded remotely between the Customer and the Vendor.

The Vendor reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

 

Pre-orders:

Certain Products may be offered for Pre-Order on the Site before their official release date. 

The Customer may place a Pre-Order, it being understood that he acknowledges having read the indication of the release date announced at the time of opening the Pre-Order phase.

As we are solely responsible for the marketing of our Products, the Seller reserves the right to modify this release date at any time.

In the event that certain Products are pre-ordered on the Site, the pre-order will be paid for in the same way as a standard order, independently of the rest of the basket, which may contain other standard-order items. Only delivery is deferred to the announced release date.

Delivery of the Product will be effective a few days after the official release date.  

 

ARTICLE 4 - TERMS OF PAYMENT

The price is paid by secure payment as follows:

• Payment by credit card
• Payment by bank transfer to the Vendor's bank account (details of which are given to the Customer when the order is placed).

The price is payable in cash by the Customer, in full, on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the www.delta-board.com website.

Payments made by the Customer will only be considered final once the amounts due have been effectively collected by the Vendor.

The Vendor will not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.

 

Pay in instalments with Alma

Payment by instalments/deferred payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amount

• P2X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
• P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
• P4X: Only purchases between €50 and €2,000 are eligible for payment with Alma.

Fees

By paying in instalments with Alma, the Customer does not pay any fees.

Alma is a telepayment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.

Cancellation

Any termination of the General Terms and Conditions between the Seller and the customer shall result in the termination of the General Terms and Conditions between Alma and the customer.

 

 

ARTICLE 5 - DELIVERIES

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.

In the event of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the Vendor. They shall be borne by the Customer and are the Customer's sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in the Customer's country.

Delivery is constituted by the transfer to the Customer of physical possession of the Product. Except in special cases or when one or more Products are unavailable, all Products ordered will be delivered at once.

The Vendor undertakes to use its best efforts to deliver the products ordered by the Customer within the time limits specified above.

If the Products ordered have not been delivered within 30 days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

Deliveries are made by an independent carrier, to the address given by the Customer at the time of ordering and to which the carrier has easy access.

When the Customer has chosen a carrier, delivery is deemed to have taken place as soon as the Products ordered have been handed over by the Vendor to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer.

The customer must check the condition of the products delivered. He has a period of 14 days from delivery to make complaints by e-mail, accompanied by all supporting documents (photos in particular).

Once this period has elapsed, and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.

The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered which the Customer has duly proven to be lacking in conformity or to have apparent or hidden defects, in accordance with the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these GCS.

The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this case, the risks are transferred at the time the goods are handed over to the carrier.

ARTICLE 6 - TRANSFER OF OWNERSHIP

The transfer of ownership of the Products from the Vendor to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - RIGHT OF WITHDRAWAL

According to article L221-18 of the French Consumer Code, " Consumers have a period of fourteen days to exercise their right to withdraw from a contract concluded at a distance, following a telephone canvass or off-premises, without having to give reasons for their decision or incur costs other than those provided for in articles L. 221-23 to L. 221-25.

The period referred to in the first paragraph runs from the day :

•  On conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;
• On receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the moment the contract is concluded.

In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple lots or parts whose delivery is staggered over a defined period, the time period runs from receipt of the last good, lot or part.

The right of withdrawal can be exercised online by sending us an e-mail to info@delta-board.com or a letter to the postal address indicated in ARTICLE 1 of the GTCS, expressing the desire to withdraw.

Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, the Customer is liable. Damaged, soiled or incomplete Products will not be accepted for return.

Return shipping costs are at the Customer's expense.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in this article.

Refunds will be made by the same means of payment used to place the order.

ARTICLE 8 - SELLER'S LIABILITY - WARRANTIES

Products supplied by the Vendor benefit from :

•  the legal guarantee of conformity, for defective, damaged or damaged Products that do not correspond to the order,
• the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Article L217-4 of the French Consumer Code
"The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility."

Article L217-5 of the French Consumer Code
" The goods conform to the contract:

• If it is fit for the use usually expected of similar goods and, if applicable:
  - If it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model
  
  - If it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
• Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. "

Article L217-12 of the French Consumer Code
" L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien. "

Article 1641 of the French Civil Code.
" The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lesser price for it, had he been aware of them. "

Article 1648 paragraph 1 of the French Civil Code
" Theaction resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect. "

Article L217-16 of the French Consumer Code.
" When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.

In order to assert his rights, the Customer must inform the Vendor in writing (e-mail or letter) of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.

The Vendor will reimburse, replace or repair Products or parts under warranty deemed to be non-conforming or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.

Reimbursements, replacements or repairs of Products found to be non-conforming or defective will be made as soon as possible, and at the latest within 30 days of the Seller's discovery of the non-conformity or latent defect. Refunds will be made by the same means of payment used to place the order.

The Vendor cannot be held liable in the following cases:

•  Non-compliance with the legislation of the country to which the products are delivered, which it is the Customer's responsibility to check,
• In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.
• The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the Seller.

The Vendor's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.

ARTICLE 9 - PERSONAL DATA

The Customer is informed that the collection of his personal data is necessary for the sale of Products by the Vendor and for their transmission to third parties for the purpose of delivering Products. This personal data is collected solely for the purpose of executing the sales contract.

9.1 Collection of personal data

The following personal data are collected on the www.delta-board.com website:

Order Products

When the Customer orders Products :

Full name, postal address, telephone number and e-mail address.

Payment

When paying for Products offered on www.delta-board.com, the site records financial data relating to the customer's bank account or credit card.

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of the Products.

The category(ies) of co-contractor(s) is (are) :

• Transport service providers
• Payment service providers

9.2 Recipients of personal data

The data controller is the Seller, within the meaning of the French Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

The Seller can be contacted at the following E-mail address: info@delta-board.com

9.4 Limitation of processing

Unless the customer expressly agrees, personal data will not be used for advertising or marketing purposes.

9.5 Data retention period

The Vendor will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

9.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information over the Internet.

9.7 Implementation of customer and user rights

Pursuant to the regulations applicable to personal data, Customers and users of the site www.delta-board.com have the following rights:

• They can update or delete their data as follows:
• They may exercise their right of access to their personal data by writing to the address indicated in article 9.3 "Data controller".
• If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller".
• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller".
• They may also request the portability of data held by the Seller to another service provider.
• Finally, they may object to the processing of their data by the Vendor.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller, whose contact details are given above.

The Data Controller must respond within a maximum of one month.

If the Customer's request is refused, reasons must be given.

The Customer is informed that in the event of refusal, he/she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box by which he/she agrees to receive informative and advertising e-mails from the Vendor. Customers may withdraw their consent at any time by contacting the Vendor (contact details above) or by following the unsubscribe link.

ARTICLE 10 - INTELLECTUAL PROPERTY

The content of the www.delta-board.com website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.